Shipping policy

Shipping Policy

Thank you for shopping with Puff Passion. We are committed to processing and delivering your order as efficiently as possible.

Order Processing

- Orders are typically processed within 1–2 business days after payment is confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Processing times may be extended during high-demand periods or promotional events.

Shipping Time

Estimated delivery times vary depending on your location and the selected shipping method.

- Standard Shipping: 3–7 business days
- Express Shipping (where available): 1–3 business days

Please note that delivery estimates are not guaranteed and may be affected by courier delays, weather conditions, customs procedures, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

Shipping Address

Please ensure that your shipping address is accurate before completing your purchase. We are not responsible for delays or additional costs resulting from incorrect or incomplete address information provided by the customer.

Delayed or Lost Shipments

If your order is significantly delayed or appears to be lost during transit, please contact our customer support team. We will work with the shipping carrier to investigate and assist in resolving the issue.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the package and its contents so we can review your claim.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team. We are happy to assist you.